User Agreement & Terms

1. Welcome to gamehatch.it.com Accessing gamehatch.it.com indicates you accept these Terms & Conditions. They outline your privileges and duties when using our services. Please read them thoroughly.
2. Account Creation Requirements
   1. Account Registration: You must provide truthful information when setting up an account. Only one account per individual is permitted to ensure fairness and maintain security.
   2. Age Limit: Users must be at least 18 years old or have documented parental consent to hold an account.
   3. Username & Password Security: You are responsible for safeguarding your login details. Any activity via your account is your sole responsibility.
3. Purchasing Guidelines
   1. Displayed Costs: All listed prices include applicable UK taxes and are shown in GBP for customers in the UK.
   2. Accepted Payment Options: We accept major credit/debit cards, PayPal, and other local methods available at checkout.
   3. Digital Key Fulfilment: After payment clears, your activation code or download link is immediately delivered. Delivery times may vary with server demand.
   4. Pre-Order Conditions: Pre-orders require full payment at the time of purchase. Keys are delivered on the official release date.
4. Refund & Cancellation Policy
   1. Unused Keys: You may request a refund for any unused digital key within 14 days of purchase, subject to these refund criteria.
   2. Activated Products: Refunds for redeemed keys are handled according to the publisher’s own refund policy.
   3. Defective Keys: If a key is confirmed incompatible due to a technical fault, our support team may issue a refund.
5. Intellectual Property & Licensing gamehatch.it.com is an authorised digital game reseller. All game titles are governed by the relevant publisher’s End-User License Agreement (EULA). Copyright and other IP rights remain with the original rights holders.
6. Service Availability & Limitations While we endeavour to maintain continuous service, gamehatch.it.com cannot guarantee uninterrupted access and is not liable for external issues (e.g., network outages, software errors). Our liability is capped at the cost of the affected purchase.
7. Revisions to These Terms We reserve the right to update these terms at any time. Major changes will be posted on our site and may be communicated via email where appropriate.
8. Customer Support If you have questions about these Terms, reach out to our support team at [email protected]. We are available 24/7 to assist with any inquiries.