Privacy Notice

Effective date: May 21, 2025

1. 1. Our Commitment to Privacy

   At gamehatch.it.com, safeguarding your personal data is our top priority. This Notice describes what information we collect, how we use it, and the measures we take to keep it safe.

2. 2. Data We Collect

   In order to provide and enhance our services, we collect the following categories of data:

   • Registration Information: username, email address, birthdate, and gaming preferences.
   • Order Records: details of purchases, activation codes, purchase dates, and encrypted payment details.
   • Technical Data: device type, operating system, browser, IP address, and session length.
   • Usage Data: gameplay stats, achievements, forum activity, and customer support interactions.
   • Cookies & Tracking: preferences stored via cookies and local storage to personalise your experience.
3. 3. How We Use Your Data

   We process your information to:

   • Improve Performance: speed up loading times and refine site navigation.
   • Personalise Recommendations: suggest games, deals, and content tailored to your interests.
   • Protect Your Account: identify and block unauthorized access to prevent fraud.
   • Support Services: expedite help by reviewing your account history and previous orders.
   • Marketing Communications: send you news and promotions, with the option to opt out at any time.
4. 4. Security Safeguards

   We employ industry-standard protections, including:

   • Encryption: SSL/TLS for data in transit, and AES-256 for stored data.
   • Access Controls: robust permissions to restrict data access to authorised personnel only.
   • Regular Audits: periodic vulnerability scans and penetration testing to identify and fix security gaps.
   • Incident Response: dedicated team monitoring and responding to security events 24/7.
5. 5. Data Sharing & Disclosure

   We do not sell your personal data. We share it only with:

   • Service Partners: hosting providers, payment processors, and email services under strict confidentiality agreements.
   • Affiliates: to synchronise data across our network of services.
   • Legal Authorities: if required by law or to protect our legal rights.

   All third parties are contractually obligated to use your data only for specified purposes.

6. 6. Your Rights

   Depending on applicable laws, you have the right to:

   • Access: request a copy of your personal data.
   • Rectification: correct any inaccuracies in your information.
   • Deletion: ask us to erase your data, subject to legal obligations.
   • Restriction: limit certain processing activities, such as marketing.
   • Portability: receive your data in a structured, machine-readable format.

   To exercise these rights, contact us at [email protected] or use your account dashboard.

7. 7. International Data Transfers

   Your data may be stored or processed outside the UK. We ensure appropriate safeguards—such as standard contractual clauses and compliance with GDPR standards—are in place to protect your information.

8. 8. Children’s Privacy

   We do not knowingly collect information from children under 13. If we learn that we have obtained personal data from a child under 13 without parental consent, we will promptly delete that data.

9. 9. Updates to This Policy

   We may periodically revise this Privacy Notice. Any material changes will be posted here with an updated effective date. If changes are significant, we may notify you via email.

10. 10. Contact Details

    If you have any questions or wish to make a privacy request, please reach out:

    Email: [email protected]
    Address: 5 Hawthorn Lane, Norwich NR3 1HQ